Warranty & Return
DeltaX Robotics guarantees that, subject to the conditions outlined below, you may request a Replacement Service or Warranty Repair Service for your product. For more information or to initiate a claim, please contact us at deltaxrobot@gmail.com.
You can request a Replacement Service:
- Within fifteen (15) calendar days of receiving the product if the product has sustained substantial damage during transit, provided that you can present valid proof of damage issued by the carrier.
- Within fifteen (15) calendar days of receiving the product if the product experiences a performance failure not caused by user error.
Replacement Service will not be provided where:
- The request is made more than fifteen (15) calendar days after receiving the product.
- Legal proof of purchase (receipts, invoices) is not provided or is suspected to be forged or tampered with.
- The returned product does not include all original accessories, attachments, and packaging, or contains items damaged due to user error.
- The product is found to be free of defects after all appropriate tests by DeltaX Robotics.
- The product has been damaged due to unauthorized use, modification, exposure to moisture or foreign substances, improper installation, or improper operation.
- Product labels, serial numbers, or other identifying marks show signs of tampering or alteration.
- Damage is caused by uncontrollable external factors, such as fire, flood, severe weather, or lightning.
- The returned product is not sent back to DeltaX Robotics within seven (7) calendar days after a replacement request is approved.
- Other circumstances stipulated in this policy apply.
What to do Before Obtaining After-sales Service
Before seeking after-sales service from DeltaX Robotics, please:
- Follow any procedures and instructions provided by DeltaX Robotics.
- Provide DeltaX Robotics with sufficient and safe access to your product so that we can properly assess and service it.
- Ensure that the product or any component thereof is free of any legal restrictions preventing its return or replacement.
- If you are not the original owner, obtain authorization from the original owner for DeltaX Robotics to perform warranty service.
- Consider other circumstances as stipulated in this policy.
Product and Part Replacement
If your after-sales service request involves replacing a product or a component, the returned product or part becomes the property of DeltaX Robotics and the replacement item becomes your property.
- Replacement products or parts provided by DeltaX Robotics may not be new, but they will be in good working condition and at least functionally equivalent to the original.
- The replacement product or part will assume the remainder of the original product’s warranty period
Use of Personal Contact Information and Data
By obtaining service under this policy, you authorize DeltaX Robotics to store, use, and process your personal contact information (including your name, phone number, address, and email address). You acknowledge that it is necessary for DeltaX Robotics to collect and process your information to provide after-sales service. We may contact you for feedback, to inform you of product recalls or safety issues, and to improve our services.
To achieve these purposes, you authorize DeltaX Robotics to transfer your information to any location in which we conduct business and to provide it to entities acting on our behalf, in compliance with applicable laws. If required by law, DeltaX Robotics may disclose your information to relevant authorities.
Essential Information
1. Warranty Periods:
The warranty periods for Return & Refund Service, Replacement Service, and Warranty Repair Service may vary depending on the product, the specific part, or the country of purchase. Please refer to the individual product’s warranty documentation available at deltaxrobotics.com.
2. Customer Responsibility for Shipping Costs:
You are responsible for all shipping costs and any customs fees when sending product(s) to DeltaX Robotics for return, repair, or replacement.
3. Examination and Determination of Coverage:
DeltaX Robotics will examine returned product(s) to identify the problem. If the issue qualifies for coverage under this policy, we will cover the cost of refund, replacement, or repair and ship the product(s) back to you at our expense.
4. Non-Covered Issues and Customer-Paid Repairs:
If DeltaX Robotics determines that the issue is not covered by this policy, you may request Customer Paid Repair Service. We will provide a repair cost estimate before proceeding. If you decline the repair cost, we will return the product(s) to you at your expense.
5. Data Backup:
Products capable of retaining user-generated data may lose that data during the repair process. We recommend that you back up all important data before sending your product in for service.
6. Remove Personal Items and Decorations:
Before sending your product for repair, please remove any personal decorations, stickers, or other customizations. DeltaX Robotics is not responsible for any damage or loss of these items during the repair or replacement process.
7. Inspection on Delivery:
Upon receiving your product, please inspect it immediately for any damage or defects. If you find any issues, contact DeltaX Robotics within seven (7) calendar days of receiving the product. After this period, we will consider the product to have been received in good condition and fully functional.
For any questions or further assistance regarding Warranty and Return Services, please contact our support team at deltaxrobot@gmail.com.